For a full refund all new items must be returned within 14 days of receipt in new, unused condition with original packaging and tags. All pre-owned items must be returned within 7 days of receipt in the same condition as they were sold. Shipping or postage charges & services or labor i.e. skate or ski sharpening, waxing etc. is not refundable. All return shipping or postage charges are at the buyers expense.